Shipping policy

KAINOS GROUNDS SHIPPING POLICY

At Kainos Grounds, we believe exceptional coffee begins with freshness. Our coffee is roasted, packaged, and fulfilled by our specialty coffee roasting and fulfillment partner after your order is placed.

ORDER PREPARATION

Please allow approximately 3–4 business days for your coffee order to be prepared for shipment.

Larger orders, holidays, high-volume periods, or circumstances outside our control may require additional preparation time. Business days do not include weekends or applicable holidays.

SHIPPING & DELIVERY

Shipping transit begins after your order has been prepared and transferred to the carrier. Most U.S. shipments typically require approximately 3–4 additional business days in transit, depending on destination and carrier conditions.

Preparation and transit times are estimates and are not guaranteed delivery dates.

TRACKING

Tracking information will be provided when it becomes available and will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

DELAYS

Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times. Once an order has been transferred to the carrier, final delivery timing is subject to the carrier's operations.

DAMAGED, INCORRECT, OR MISSING ORDERS

If your order arrives damaged, you receive an incorrect item, or you experience another problem with your order, please contact Kainos Grounds as soon as possible.

Please include your order number and a description of the issue. Photos of the product and/or shipping packaging may be requested when helpful in resolving the issue.

We will review the situation and work with you toward an appropriate resolution.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered production or shipment, changes or cancellations may not be possible.

QUESTIONS

For questions about your order or shipment, please contact Kainos Grounds using the contact information provided on our website.