Refund policy
KAINOS GROUNDS RETURN & REFUND POLICY
At Kainos Grounds, we take pride in the quality of our coffee and want you to have an exceptional experience with every order.
COFFEE & CONSUMABLE PRODUCTS
Because coffee is a consumable food product and is prepared for fulfillment, we generally cannot accept returns or exchanges of coffee for reasons such as personal taste preference, ordering the wrong roast or grind, or a change of mind.
Please review your order carefully before completing your purchase.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact Kainos Grounds as soon as possible after receiving your order.
Please provide:
• Your order number
• A description of the issue
• Photos of the product and packaging when applicable
We will review the issue and, when appropriate, work with you toward a replacement, refund, or other suitable resolution.
Please do not discard damaged products or packaging until your request has been reviewed, as photographs or additional information may be needed.
ORDER CANCELLATIONS & CHANGES
Because coffee orders may enter production shortly after they are placed, cancellations or changes cannot be guaranteed.
If you need to change or cancel an order, please contact us as soon as possible. If production or fulfillment has already begun, we may be unable to modify or cancel the order.
REFUNDS
When a refund is approved, it will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error with your order or another circumstance for which Kainos Grounds determines a shipping refund is appropriate.
RETURNS
Please do not send coffee or other products back without first contacting Kainos Grounds and receiving instructions.
Unauthorized returns may not be eligible for a refund.
NON-COFFEE PRODUCTS
Return eligibility for non-coffee merchandise, gift items, or brewing equipment may vary by product. Any product-specific return conditions will be stated on the applicable product page or provided when you contact us.
QUESTIONS OR ORDER ISSUES
If you have a problem with your order, please contact Kainos Grounds using the contact information provided on our website. We will review your concern and work to resolve eligible order issues appropriately.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.